Refund policy


Last updated: 30 October 2026

Loungie is run by Rijas Panthayil Baby Suresh, a sole trader trading as Loungie, 7/1 Townhead Terrace, Paisley PA1 2AU, Scotland, United Kingdom. Email: rijaspb@gmail.com. None of this affects your legal rights as a consumer.

Cancelling a pre-order before it ships. You can cancel your pre-order at any time before we dispatch it. Email us with your order number and we'll refund everything you paid, including delivery, within 14 days.

If we miss 5 December. Every pre-order ships by 5 December 2026. If we miss that date, you can have a full refund, no questions asked. Just email us.

Changing your mind after it arrives. You have 14 days to cancel, starting the day after your Loungie arrives (or after it reaches the person you sent it to, if it was a gift). You don't need to give a reason.

  1. Tell us within 14 days. Email rijaspb@gmail.com with your order number, or send us the cancellation form below. Any clear statement that you want to cancel is fine.
  2. Send it back within 14 days of telling us. Unless we give you a different address when you get in touch, post it to: Loungie, 7/1 Townhead Terrace, Paisley PA1 2AU, United Kingdom. We recommend a tracked service.
  3. Return postage is paid by you when you change your mind.

Your refund. We refund you within 14 days of getting the item back, or of you showing us proof you posted it, whichever comes first. We refund the price you paid and our standard delivery charge, to your original payment method. If you chose a more expensive delivery option such as Express, we refund the cost of our standard delivery rather than the extra you paid.

Condition. You can try your Loungie on the way you would in a shop. If it has been handled more than that (for example washed, worn outdoors or damaged), we may reduce the refund to reflect its lower value.

Gifts. The person you sent it to can return it the same way. The refund goes back to whoever paid.

Multi-buys. If you return part of a 3-for-£150 order, we refund what you paid for those items, worked out at the multi-buy price of £50 each.

Faulty or not as described. Under the Consumer Rights Act 2015, your Loungie must be of satisfactory quality, fit for purpose and as described. If it isn't:

  • within 30 days of delivery, you can reject it for a full refund;
  • after that, you can ask for a repair or replacement, and if that doesn't fix things, a refund or a price reduction.

We pay the return postage for faulty items. Email us a photo of the problem and we'll sort it out.

Concept images. Some photos on our site are concept images made before the prototype was finished. If the Loungie we deliver is materially different from how we described it, you can cancel for a full refund, including return postage.

Cancellation form. If you want to cancel, you can copy this into an email or a letter. You don't have to use it.

To: Loungie, 7/1 Townhead Terrace, Paisley PA1 2AU, United Kingdom. Email: rijaspb@gmail.com

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:

Order number:

Name:

Address:

Signature (only if this form is sent on paper):

Date: